Privacy Policy and Notice at Collection

This Policy Policy is effective as of 1 de mayo de 2025.

We at Interstate Batteries, Inc., along with our affiliates and subsidiaries (collectively “Interstate”, “we”, “us” or “our) understand that when you use our services, you are trusting us with your information. Nuestro objetivo es ser tan transparentes como sea posible en la forma en que recopilamos, utilizamos y divulgamos esta información. This Privacy Policy and Notice at Collection (“Privacy Policy” or “Policy”) is meant to help you understand what information we collect and how we use and share that information, when you use our products or services, visit this website located at https://www.interstatebatteries.com/, and through offline methods, such as when you visit our stores. It is important that you understand this Privacy Policy, together with any other privacy notices we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

This Privacy Policy does not address our processing of the personal information of our job applicants, employees, and contractors for human resources, employment, benefits administration, health and safety, and other similar business-related and legal compliance purposes. This Policy also does not apply to information that has been de-identified, aggregated, or is otherwise exempted from applicable data protection legislation. If you are a resident of the State of California, please see SPECIAL NOTICE FOR CALIFORNIA RESIDENTS, below, for additional information about our handling of your personal information.

If you have any questions about this Privacy Policy or how we handle your personal information, or you wish to access this Privacy Policy in an alternate format or require accommodation to access this Privacy Policy, please contact us at consumer.privacy@ibsa.com or 1-800-824-5789.

En Interstate, sabemos que le importa cómo se usa y comparte su información personal. Al visitar nuestro sitio web (el “Sitio”), usted acepta las prácticas y políticas establecidas a continuación. Usted reconoce que esta Política de privacidad está diseñada para leerse en relación con los Términos y Condiciones.

Para proporcionarle los productos y servicios en nuestro Sitio, recopilamos dos tipos de información sobre nuestros usuarios. Personally identifiable information (“Personal Information” or “PII”) and aggregate information.

Información de identificación personal: This refers to information that is linked or linkable to you. When you interact with us, including when you engage in certain activities on this Site, such as registering your product warranty or locating our retail stores or authorized dealer closest to you , we may ask you to provide certain information about yourself or collect certain information automatically. Examples of PII may include your:

• First and last name;
• Email address;
• Phone number;
• Log-in name;
• Internet or online device information, such as information about your device, the web browser you are using, your operating system, your Internet Service Provider (ISP), the individual web pages or products that you view, which websites or search terms referred you to or from the Site, and information about how you interact with the Site;
• Geolocation information, such as as information about your approximate location derived through your IP address or information you provided through the Site, such as your zip code;
• CCTV surveillance of our physical storefront locations;
• Certain financial information, such as your payment and billing information;
• Password and other identifying information; and other information associated with your use of the Site and purchases of products at our stores.

Información agregada: Esto se refiere a información que por sí misma no identifica a un individuo específico. We gather certain information about users of our Site, such as the percentage of users that clicked through certain marketing campaigns to arrive at the Site. This information, which is collected in a variety of ways, is compiled and analyzed on an aggregated basis.

Nuestro sitio utiliza cookies y tecnologías similares para mejorar su experiencia de usuario en línea. Una cookie es un pequeño archivo de texto de datos, que se almacena en su computadora y que identifica de manera única a su navegador. Las cookies también pueden incluir información más personalizada, como su dirección IP, tipo de navegador, el servidor al que está conectado su computadora, el código de área y el código postal asociados a su servidor y su nombre para darle la bienvenida a nuestro Sitio. Podemos utilizar cookies para realizar las siguientes tareas: monitorear las métricas agregadas de uso del sitio, almacenar y recordar sus contraseñas (si nos permite hacerlo), almacenar las preferencias de cuenta y publicidad que ha establecido y personalizar los servicios que ponemos a su disposición. Also, when you visit our website, third parties with whom we work may use cookies and other technologies to collect personal information and other information about your online activities over time and across third-party websites or online services.

La mayoría de los navegadores están configurados inicialmente para aceptar cookies, pero usted puede restablecer su navegador para rechazar todas las cookies o para indicar cuándo se envía una cookie. Sin embargo, es posible que algunos aspectos del Sitio no funcionen correctamente si elige deshabilitar las cookies.

We do not collect any PII about you unless you interact with our Site, visit our physical storefronts, or provide it to us in other ways (e.g., when you contact customer service or engage with us on social media). You may be required to provide certain PII to us when you elect to use certain products or services available on the Site, such as submitting your credit card or other payment information when ordering and purchasing products and services on our Site or opting in for SMS text order confirmation. We may also collect your PII when you interact with our business partners and service providers who help us to operate our business and offer our products and services to you.

We may also collect certain information automatically about your device when you visit the Site. For example, we may use your IP address to diagnose problems with our servers or software, to administer our Site, and to gather demographic information, and we may collect and share certain online information with our marketing partners in order to provide you with a more tailored shopping experience. We may also monitor user engagement with emails (e.g., open rates, link clicks, and interactions) to understand user preferences, measure communication effectiveness, and improve our messaging.

La información que recopilamos se utiliza para una variedad de propósitos, incluidas las siguientes actividades:

Operate the Site and Improve and Personalize Your Experience

• Entregar cupones, boletines de ofertas móviles, correos electrónicos, mensajes móviles, publicidad dirigida y notificaciones de redes sociales
• Provide our Site and support the features and contents available to you
• Proporcionar funciones interactivas del Sitio o de las aplicaciones móviles, como el envío de comunicaciones de marketing y otra información sobre productos, servicios y promociones
• Administrar promociones, encuestas y grupos de enfoque
• Vinculación entre contextos y entre dispositivos
• Send you marketing offers and serve tailored advertising based upon your specific preferences or interests
• Mejorar las experiencias de los clientes
• Llevar a cabo investigaciones y análisis
• Personalize content and enhance your digital experience with us, including enhancing features and designing relevant alerts, products, or services
• Perform necessary operations to maintain our services and Site, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing and research; to ensure security and integrity; and to monitor and analyze usage and activity trends
• Proporcionarle recibos; informarle sobre cambios en nuestros términos, servicios o políticas; o enviar otras comunicaciones que no tengan el propósito de promocionar los servicios o productos de Interstate Batteries o sus socios.
• Realizar otras actividades comerciales según sea necesario o como se describe en otra parte de esta Política de privacidad

Cumplimiento de productos y servicios

• Procesar y facilitar compras, pedidos, pagos y devoluciones/cambios
• Operate and improve our organization and services
• Responder a solicitudes de información sobre nuestros productos y servicios en nuestro Sitio o en aplicaciones móviles o para servirle de otra manera
• Conectarse con usted con respecto al servicio al cliente a través de nuestro centro de servicio al cliente o en redes sociales o plataformas de chat de Internet.
• Administrar sorteos y concursos
• Realizar una transacción en la que recopilamos la información requerida por la ley
• Le permite: encontrar el producto o servicio más cercano a su ubicación, utilizar nuestras capacidades de autoservicio (cuando estén disponibles), agregar y canjear ofertas, buscar productos y verificar la disponibilidad, verificar precios, proporcionar calificaciones y reseñas de productos, rastrear sus pedidos, escanear un código de barras UPC o un código QR, utilizar el reconocimiento de voz para agregar a su lista, actualizar información, etc.
• Recibir notificaciones sobre cambios, actualizaciones y otra información relacionada con su pedido
• Proporcionar la confirmación del pedido a través de un mensaje de texto SMS
• Crear y actualizar cuentas
• Activar los servicios de transporte y entrega
• Rastrear y compartir el progreso de su pedido o reserva en línea

Información de la experiencia de usuario
To improve online and mobile shopping experiences, help with fraud identification, and assist our customer service representatives in resolving issues, we use tools to monitor certain user experience information and automatically collect information from our Site visitors, including but not limited to log-in information, approximate geolocation information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.

Social Media and Online Marketing

Interstate interactúa con los clientes en varias plataformas de redes sociales (por ejemplo, Facebook, Twitter, etc.). Si se comunica con nosotros en una de nuestras plataformas de redes sociales, solicita servicio al cliente a través de las redes sociales o nos indica que nos comuniquemos con usted a través de las redes sociales, podemos usar las herramientas de las redes sociales para interactuar con usted. Sus interacciones con nosotros a través de las redes sociales se rigen por esta Política de privacidad, así como por la política de privacidad de la plataforma de redes sociales que utilice.

We may also display targeted ads to you through social media platforms and other online channels, such as Google. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target customers who have expressed an interest in shopping for batteries, automotive products, etc. For additional information about these types of ads, see the policies of each social media platform or applicable search engine.

Prevención de fraude y otros daños

• Prevent fraudulent transactions, monitor against theft or unauthorized usage of our Site, and otherwise protect our customers and our business (e.g., product recalls.)

Cumplimiento legal

• Protect the legal rights, property, safety, and security of records or information of our customers and website users, our organization and others, including detecting and preventing security incidents, fraud, misuse, harassment, and other malicious, deceptive, unauthorized, or illegal activity
• Comply with industry standards, applicable law, any properly authorized civil or criminal legal process, government or regulatory investigation or request, or any subpoena or summons issued by a competent authority
• Enforce our policies, terms of use, or other rights arising from contracts

De-Identified Information
We may also de-identify PII by removing any details that identify you personally. If we do so, we will maintain and use the de-identified personal information without attempting to re-identify it. De-identified personal information will not be subject to this Policy and will be used to the extent permissible under applicable law.

We may disclose the categories of your personal information identified above to the following types of recipients:

Subsidiarias y afiliadas de Interstate
We may disclose the information we collect within the Interstate corporate family, which includes all Interstate subsidiaries and affiliates. La familia Interstate puede utilizar la información para ofrecerle productos y servicios que puedan ser de su interés.

Proveedores de servicio
We may disclose the information we collect to companies that provide support services to us such as:

• Third-party printing services
• Proveedores de correo electrónico
• Proveedores de servicios de envío y entrega, incluidos proveedores de productos y servicios
• Procesadores y facilitadores de pagos
• Proveedores de almacenamiento en la nube, proveedores de análisis y proveedores de alojamiento web
• Proveedores de prevención de fraude
• Proveedores de terceros
• Proveedores de sorteos
• Google, en relación con el uso de los mapas de Google (consulte la política de privacidad de Google para obtener información sobre su recopilación y uso de datos)
• Socios de marketing y proveedores de plataformas de marketing, incluidos servicios de publicidad en redes sociales, redes publicitarias, proveedores de datos de terceros y otros proveedores de servicios para llegar a nuestros usuarios o comprenderlos mejor y medir la eficacia de la publicidad
• Socios de investigación, incluidos aquellos que realizan encuestas o proyectos de investigación en afiliación con Interstate o en nombre de Interstate
• Consultores, abogados, contadores y otros proveedores de servicios profesionales
• Socios de seguros y financiación
• Personas asociadas a su reserva o pedido en línea o a la entrega o recogida de sus productos y servicios adquiridos o reservados

Estas compañías pueden necesitar información sobre usted para poder realizar sus funciones. Limitamos la información compartida con los proveedores de servicios a lo que es necesario para procesar los servicios y brindarle los productos y servicios solicitados.

Our business model does not include selling your personal information to third parties in exchange for money. However, we may share online identifiers and internet or other electronic network activity information, such as cookies and the advertising identifier associated with your computer or mobile device, with our marketing and advertising partners, including platforms that enable or participate in targeted and cross-context behavioral advertising, social media platforms, and analytics partners, to show ads that are targeted to your interests. Under California law, sharing personal information with partners in exchange for some benefit, such as providing more relevant ads, can be considered a “sale” or “sharing” in some circumstances. As such, we may be considered to “sell” or “share” or otherwise process your personal information for targeted or cross-contextual behavioral advertising. Apart from these “sales” we do not sell your personal information.

Our Business Partners
We may allow other businesses to make their products or services available to our customers (e.g., wholesale warehouses, distributors, franchisees and dealers). Cuando adquiera dichos productos o servicios de estas otras empresas a través de nuestro Sitio o aplicación móvil, compartiremos información personal relacionada con su compra con esas empresas.

To Other Third Parties
We may disclose information we collect to other third parties when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our customers or others.

We may also disclose information if we are required by law enforcement or judicial authorities to provide PII to the appropriate government authorities, we will disclose PII upon receipt of a court order, subpoena or to cooperate with a law enforcement investigation. Nos reservamos el derecho de informar a los organismos encargados de hacer cumplir la ley cualquier actividad que, de buena fe, consideremos ilegal.

En relación con la venta o transferencia de algunos o todos nuestros activos comerciales, podemos transferir la información correspondiente sobre nuestros clientes. También podemos conservar una copia de esa información del cliente.

A otra parte según sus instrucciones
Según sus instrucciones o si lo solicita, o cuando de otra manera consienta, podemos compartir su información.

We strive to employ commercially reasonable administrative, technical, human and physical measures to protect your information in our possession against loss and theft and unauthorized use, disclosure or modification. Unfortunately, no data transmission over the Internet or any wireless network, or electronic storage of information, can be guaranteed to be 100% secure so we cannot guarantee that your personal data will remain secure in all circumstances. Como resultado, mientras nos esforzamos por proteger su PII, usted reconoce que: (a) there are security and privacy limitations and risks inherent to the Internet; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

We retain PII for as long as necessary to fulfill the purposes for the collection. Generally, PII is retained for the duration of our relationship with you, plus any legally required record or data retention period and/or any period of time necessary to exercise our legal rights. We may retain PII for a longer period of time if a longer retention period is required or permitted by applicable law. In specific circumstances, we may also retain your PII for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

Partes del Sitio pueden estar alojadas en nuestros servidores en los Estados Unidos. Si está accediendo al Sitio desde fuera de los Estados Unidos, toda PII que se recopile a través del Sitio puede ser transferida a los Estados Unidos o a otros países que pueden tener leyes de privacidad diferentes de las de su país de origen. Su uso del sitio o la entrega de toda PII constituirá su consentimiento para la transferencia de su PII fuera de su país de origen.

We may provide links to other websites and services for your convenience, which are not subject to this Policy. The use of your information by such third parties is governed by the respective privacy policies of those providers. Salvo que se indique lo contrario en esta Política de privacidad, este documento solo aborda el uso y la divulgación de la información que recopilamos de usted. Otros sitios web accesibles a través de este Sitio tienen sus propias políticas de privacidad y prácticas de recopilación, uso y divulgación de datos. No nos hacemos responsables de las políticas o prácticas de terceros.

Nuestro Sitio no está dirigido a niños menores de 13 años. No recopilamos, utilizamos ni revelamos deliberadamente PII de ninguna persona menor de 13 años de edad. Si determinamos al momento de la recopilación que el usuario es menor de esta edad, no utilizaremos ni mantendremos su PII sin el consentimiento del padre/tutor. Si nos damos cuenta de que hemos recopilado, sin saberlo, PII de un niño menor de 13 años, haremos esfuerzos razonables para eliminar dicha información de nuestros registros. Comuníquese con nosotros si tiene alguna preocupación con respecto a la posible recopilación de la información de su hijo.

Depending on your state of residence, you may have specific legal rights regarding your PII. This section describes the legal rights that are available to some individuals and explains how to exercise them.

• Know and Access: Residents of certain states may have the legal right to request, subject to certain limitations, that we disclose the personal information we have collected about them, such as the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about them.
• Correction: Residents of certain states may have the legal right to request that we correct the personal information we maintain about them, if that information is inaccurate.
• Deletion: Residents of certain states may have the legal right to request that we delete certain personal information we have collected about them, subject to certain exceptions.
• Portability: Residents of certain states have the legal right of portability, or the right to have us transfer their personal information to other persons or entities upon their request, subject to certain exceptions.
• Opt-Out of Sale or Sharing: Residents of certain states have the right to opt out of the sale of their personal information or disclosure of their personal information for targeted or behavioral advertising.
• Non-Discrimination: Residents of certain states have the legal right to not be discriminated against for exercising their privacy rights.

How to Submit a Request. Residents of states that provide the specific legal rights listed above, may exercise their privacy rights by clicking this “Right to Know, Delete or Correct” link; emailing us at: consumer.privacy@ibsa.com or calling us at 1-800-824-5789. The verifiable request must provide sufficient information that allows us to reasonably verify the person about whom we collected personal information or an authorized representative. The verifiable request must also describe their request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Verifying Requests. To help protect the privacy of individuals requesting to exercise their privacy rights (“Requestors”) and maintain security, we will take steps to verify the Requestors’ identity before granting access to their personal information or complying with their request. If a Requestor asks us to provide them with specific pieces of personal information, we may require they sign a declaration under penalty of perjury that they are the individual whose personal information is the subject of the request and provide appropriate proof of identity.

If permitted by applicable law, authorized agents may initiate a request on behalf of an individual using the same methods described above. We will require your authorized agent to provide us with either (1) a power of attorney authorizing the authorized agent to act on your behalf or (2) your written authorization permitting the authorized agent to request access to your personal information on your behalf. Further, we will require you or your authorized agent to provide us with identifying information to verify your identity. We may also require you to either verify your own identity directly with us or directly confirm with us that you provided the authorized agent permission to submit the request.

Responding to Requests. Within 10 days of receiving a request to delete, to correct, or to know, we will confirm receipt of the request and provide information about how we will process the request. We endeavor to respond to a verifiable request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform the Requestor of the reason and extension period in writing. We may deny the request if we cannot verify the individual’s identity or are legally permitted to deny the request, such as if doing so proves impossible or would involve disproportionate effort. You may also make a verifiable consumer request on behalf of your minor child.

If we deny the request, we will explain the basis for the denial, provide or delete any personal information that is not subject to the denial, and refrain from using the personal information retained for any purpose other than permitted by the denial. Where required by law, we will also provide instructions on how the Requestor may appeal our decision or submit a complaint. We will maintain a record of the request and our response for at least 24 months. We do not charge a fee to process or respond to verifiable requests unless they are excessive, repetitive, or manifestly unfounded or if we are allowed to do so by law. If we determine that the request warrants a fee, we will tell the Requestor why we made that decision and provide them with a cost estimate before completing the request. If applicable state law grants the Requestor the right to appeal our denial of their request to exercise their privacy rights, they may appeal our denial emailing us at: consumer.privacy@ibsa.com or calling us at 1-800-824-5789.

Do Not Sell or Share My Personal Information. You may also be able to restrict the collection of personal information through your device’s operating system or by disabling cookies but doing so may prevent you from using the functionality of the websites. Some internet browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, our website does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals.

If you are a California resident, the information below also applies to you and supplements our Privacy Policy and Notice at Collection. Certain terms used in this section have the meanings given to them in the CCPA.

PERSONAL INFORMATION WE COLLECT

We do not:

• Sell your personal information for monetary consideration;
• Use your sensitive personal information for purposes other than those allowed by the CCPA as set out in Cal. Code Regs. tit. 11 § 7027(m); or
• Knowingly sell or share the personal information of consumers under 16 years of age.

Depending on your interactions with us, we may not have collected each of the below categories of personal information about you. However, the categories of Personal Information we collect, receive, and disclose, and may have collected, received, and disclosed during the previous twelve months include:

• Identifiers such as name, address, internet protocol address, email address, account name, or other similar identifiers.
• Internet or other electronic network activity information, such as browsing history, search history, and information regarding your interaction with an internet website, social media site or application.
• Professional or employment-related information such as job title; business address; business email address.
• Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Categories of personal information described in California Civil Code § 1798,80, such as name, signature, Social Security number, physical characteristics or description, address, telephone number, and employment information;
• Demographic data, including protected classifications under California or federal law, such as gender, sex, race, age (40 and over), ethnic origin, religion, marital status, sexual orientation, medical condition, disability, citizenship status, nationality, and veteran or military status.
• Approximate geolocation data, such as time and approximate physical location related to use of an internet website, application, device, or physical access to an office location.
• Sensory or surveillance information, such as call monitoring and video surveillance.
• Inferences drawn from the personal information collected.
• Other information you choose to provide.

HOW WE DISCLOSE PERSONAL INFORMATION

We generally disclose, and in the preceding 12-months may have disclosed, the personal information described above for the business or commercial purposes described in Our Purposes, above, to the categories of entities listed at Disclosures of Personal Information, for day-to-day business purposes.

As explained above, our business model does not include selling your personal information to third parties in exchange for money. However, we may share online identifiers and internet or other electronic network activity information, such as cookies and the advertising identifier associated with your computer or mobile device, with our marketing and advertising partners, including platforms that enable or participate in targeted and cross-context behavioral advertising, social media platforms, search engines, and analytics partners, to show ads that are targeted to your interests. Under the CCPA, sharing personal information with partners in exchange for some benefit, such as providing more relevant ads, can be considered a “sale” or “sharing” in some circumstances. As such, we may be considered to “sell” or “share” or otherwise process your personal information for targeted or cross-contextual behavioral advertising. Apart from these “sales” we do not sell your personal information. For information about your right to “opt-out” of the “sale” or “sharing” of your personal information, as well as other privacy rights that may be available to you as a California resident, please see Your Privacy Rights and Choices, above. Please note that the right to opt out applies only to “sales” or “sharing” of personal information and does not restrict our ability to disclose information to service providers for valid business purposes.

Nos reservamos el derecho de cambiar esta Política de privacidad de vez en cuando. When we do so, we will update the Effective Date of the Policy, above. We encourage you to periodically review this Policy for the latest information on our privacy practices.

Si desea comunicarse con nosotros para hablar acerca de esta Política de privacidad o de la recopilación o uso de su información, comuníquese con nosotros en:

• Nuestra dirección postal: Interstate Batteries, 14221 Dallas Parkway, Suite 1000, Dallas, Texas, 75254, Attention: Legal Department; or
• Correo electrónico: consumer.privacy@ibsa.com; or
• Llame a nuestro departamento de servicio al cliente al: 1-800-331-2081